Service Manager

• This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions. • Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials. • Training all new hires and existing Technicians • Monitoring Payroll, hours for Techs. • Scheduling all the Services • Scheduling of all In-Progress and Final Inspections • Scheduling and routing for Technicians • Monitoring product for accuracy and/or defects. • Creating RMA’s • Working hand in hand with Production Dept. on new services and completing installations. • Ordering service parts through the Fenevision Web Module

• This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.
• Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.
• Training all new hires and continued education for existing Technicians
• Monitoring Payroll, time off and Saturday hours for Techs.
• Scheduling all the Services with our Customers directly.
• Scheduling of all In-Progress Inspections in areas where they are required
• Setting up of all Final Inspections with various Building Depts we cover from Vero to Ft. Lauderdale

• Scheduling and routing services on day to day basis for Technicians
• Having knowledge and factoring in the time necessary for the Techs to perform the various tasks for each “Service”.
• Arranging the Logistics for scheduling the day to day routes
• Reviewing map and vehicle tracker for on the routes suggested to Techs.
• Monitoring the off-loading and reviewing product for accuracy and/or defects.
• Creating RMA’s on Products delivered incorrectly or with defects.
• Working hand in hand with Production Dept. on new services and completing installations, to assist with moving jobs towards Installed and Paid in Full status.
• Ordering & Confirming service parts through the Fenevision Web Module
• Computer Skills
• Navigating CRM web based systems
• Proficiency in Microsoft Office Programs
• Excel
• Word
• Phone skills and customer service.
• Communicating with Customers
• Communicating with Service Techs and Installers

Experience

Window & door installations/service.

Customer service.

Logistics and routing.

Warehousing origination and staging.