QC Technician - 2nd Shift (3 PM to 11:30 PM)

Under general supervision, the technician manages quality activities by performing the following duties personally or through others to satisfy the customer and drive continuous improvement. 

• Participates in cross-functional team meetings to identify root causes and implement corrective action of quality issues.
• Utilizes various measurements and tests equipment to perform capability studies; documents process performance as required.
• Maintains process and product quality audits. Ensures audits reflect most up to date customer issues.
• Recommends improvements to processes, products, and documentation to drive improvement and satisfy the customer.
• Monitors manufacturing process to ensure compliance with established work instructions, process audits, and quality checklists on a regular basis.
• Develops and makes visual displays depicting good and bad parts, e.g. acceptable and unacceptable metal.
• Quarantines and oversees disposition of non-compliant material and devises methods to assess cost and responsibility.
• Works with suppliers to help resolve non-compliant material issues and make recommendations for improvement and provides feedback as necessary.
• Manages documents related to production inspections, calibration and capability as defined in quality plans.
• Provides training to production workers on audits, inspections, and calibrations as required.
• Understands supplier and customer testing and quality plans as required.
• Understands Engineering Change Orders and Temporary Deviation processes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In-depth knowledge of PGTI manufacturing processes and products.
• Ability to work independently with limited guidance from supervisor.
• Familiar with the use of standard measurement and test equipment.
• Ability to read and interpret prints and complex procedures.
• Excellent record keeping and documentation skills.
• Intermediate or better level of competence using all MS Office (Outlook, Word, Excel, PowerPoint, Access), EQMS, and ERP software.

EDUCATION and/or EXPERIENCE:

• A.A. Degree, preferred.

LANGUAGE / COMMUNICATION SKILLS:

• Strong written and verbal communication skills.
• Can communicate well with customers, suppliers, workforce and management.

MATHEMATICAL SKILLS

Trigonometry, geometry, addition, subtraction, multiplication, division, averaging, percentages, beginner statistics, and common algebra.

REASONING ABILITY

• Able to coordinate multiple projects and areas of responsibility through priority setting.
• Strong problem-solving skills.
• Ability to document a plan and delegate responsibility to drive corrective action/results.

CERTIFICATES, LICENSES, REGISTRATIONS

• Certified Quality Technician (CQT) preferred.

PHYSICAL DEMANDS / WORK ENVIRONMENT  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
• Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
• Work in air-conditioned office environment and unclimatized plant environment

On March 28, 2024, PGT Innovations was successfully acquired by MITER Brands and incorporated into the organization’s portfolio. MITER Brands is a family of leading window and door brands united by a passion for quality and relentless pursuit of 100%.

WHY WE’RE DIFFERENT

We have one purpose: Build the most valued window and door brand in America. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.

PEOPLE FIRST ISN'T JUST A CATCHPHRASE.

It's a value we live every day. We make investments for the long-haul, to ensure the success of all. Because when our people win, we all win.

DOING THE RIGHT THING IS IN OUR DNA.

Through best practices, strategic investments and our relentless Pursuit of 100%, we strive for higher quality, greater precision and more efficiency in everything we do.

WE SERVE OUR CUSTOMERS AT A DEPTH THAT OTHERS CANNOT.

We find every opportunity to deliver seamless engagements and the extraordinary experiences that lead to valued, long-lasting relationships.

#WWSIND